Background Of Yeo Hiap Seng Management Essay

Background Of Yeo Hiap Seng trouble EssayMr. Yeo Keng Lian is the founder of YEO HIAP SENG. In the year 1990, Yeos history has started in Amoy, China with a small soya do factory was set up in that particular year. In the year 1957, the first YEO HIAP SENG office in Malaysia was established. Now, YEO HIAP SENG (MALAYSIA) BERHAD has become a public listed play along on Bursa Malaysia. It operates in the consumer products sector which engages in the production, marketing and sale of food and beverage products. (BURSA MALAYSIA, 2011).Mr. Tjong Yik Min, who is a Singaporean and was appointed as the Chief Executive Officer on 1 June 2010. (YEO HIAP SENG (MALAYSIA) BERHAD, 2011) The company offers its food and beverage products included the Yeos, Cintan, Justea, SoyRich, Isotonic H-Two-O, and Yogurt brand names. They use the freshest ingredients for their products to main(prenominal)tain the quality of their products in decree to achieve their passel which is to be the No.1 Asian foo d and beverage company in Malaysia. YEOs has achieved their vision in soya milk, tea drink and piece of ass meat category and instanter they atomic number 18 trying to achieve their vision in can food and instant noodles category as well. (YEO HIAP SENG (MALAYSIA) BERHAD, 2011).There are several main competitors of this company much(prenominal) as Nestl S.A., Coca-Cola Co., Fraser Neave Holdings Bhd (FN) and approximately others. The most important factor that leads to succeed of this company is their 5Cs guiding principles that are non applied by other companies. These 5Cs are consumer focus, category leadership, channel management, cost fancy and confidence. (YEO HIAP SENG (MALAYSIA) BHD, 2004)CORPORATE SOCIAL RESPONSIBILITY ACTIVITYMarket giveCorporate governanceStatement on Corporate government activityThe senesce of Directors has fully committed to the principles of incarnate governance and best practices as embodied in the Malayan Code on Corporate Governance (the Code). The Board has taken every step to retard the higher(prenominal)est standards of corporate governance are practiced through forbidden the Group in order to protect and invoke shareholders apprize and the financial per tierance of the Group.Composition of Board BalanceThe board of the company consists of nine members, including two Executive Directors and seven Non- Executive Directors. There is one- tercet of the self-directed Non Executive officer in the board membership. Furthermore, the chairman is separate apart from the chief executive director. The chairman is responsible for leadership of the board and monitoring the potential of the company. However, the chief executive director is stamp down over the groups business such as implementation of major strategies where adopted by the member of the board.Senior Management RemunerationThe determination of the remuneration of the Non-Executive Directors is a matter for the Board as a whole. However, Directors are no n al junior-gradeed to participate in decision making where regarding to their experience remuneration. Shareholders have approved the remuneration of the directors on the AGM. Besides, the Audit Committee and Independent Non-Executive Directors are paid attendances allowances to be as a board committee.Internal controlThe Board has recognized the importance of a sound system of inherent control and acknowledged its ultimate responsibilities in maintaining the same, which includes the establishment of an appropriate control purlieu and risk management frame form, as well as look intoing, monitoring and ensuring its adequacy and integrity.CSR Management/ ReportingCorporate responsibleness literary argumentYeos has integrated its corporate responsibility into a sustainable business model that goes beyond shareholders interests, for the betterment of society, as a socially responsible company. It has reflected their commitments to customers, employees, investors, suppliers and t he community.Third Party Report Audit and criticismThe board of Yeo Hiap Seng (Malaysia) Berhad is included scrutinize committee as their member. Audit committee is to review the issues of accounting policies and presentation for external financial key placeing. Meanwhile, audit committee has monitors the deeds of the interior(a) audit loosenessction and ensures an objective and maintained the relationship with external attendees.Reporting guide declinationThe Directors of Yeo Hiap Seng (Malaysia) Berhad are responsible to ensure the integrity of the financial statement and the effectiveness of the financial controls, risk management systems and internal control. Other than that, the directors are also responsible to ensure that all financial statements are accordance with Companies Act, 1965 and Malaysian Accounting Standards (MASB).Stakeholder EngagementYeo Hiap Seng (Malaysia) Berhad engage in constant dialogue with their stakeholders through Annual General Meeting (AGM) and other meetings. Their AGM are in the primary com lay outer program for two direct way interactions with stakeholders and board of the company. They are constantly updating the companys setance to the stakeholders such as quarterly financial announcement.Procurement policiesMaintain the Highest proper Standard ComplianceDuring the year 2011, Yeo Hiap Seng (Malaysia) Berhad has commitment with the highest Halal Standard Compliance. This honor had proven that the company had contributed a lot of works on their ingredients, employees and systems in order to maintain the most rigorous of halal standards in Malaysia. Moreover, the company adheres to strict hygiene standards and stringent quality control in order to ensure the high quality of all its products to their consumers.ENVIRONMENTEnvironmental policyReusable Resources.Yeos has committed and passionate about milieual conservation. Yeos has become the first food and beverage to tuck their Asian Drinks products in Tetra Pak promotional material which is surroundal friendly and recyclable.Set targets for improvements and significant initiatives to reduceMoving Toward Paper-lessYeos has introduced several programmes to upgrade IT infrastructure which aim to encourage paperless environment through electronic communications and e-filing system. Beside, Distributor Management System (DMS) has been introduced and utilize by Yeos to enhance the effort of paperless environment.WORKPLACEwellness Safety (HS) issuesCommitted to stake Free ZoneYeos has dedicated to afford a safe, healthy secure and contributive workplace for all the visitors, employees and business stakeholders. The promise to the effective implementation of occupational Safety and Health Policy has achieved a hazard-free work zone. Yeos has organized different communications activities and campaigns to confirm the employees awareness of natural rubber precautions.Human capital growth appease to Build Human CapitalYeos has entrust to provide a supportive working culture for the companys employees through training and development programmes. During the year 2011, the employees have participated in external training programmes and various in-house from technical-related skill to soft management skills. Yeos expected to bring up the future manpower of their industry hence, Yeos continues to welcome the interns of short-term adjunct to complete their degree requirements.Employee welfareEmployee benefitYeos aim to enrich the performance of staff throughout staff recognition schemes, offering equal opportunities, training and development and creating sound employees relations. Every year, in acknowledgment of the loyal, devoted and committed employees, Yeos has pleased and rewarded the long service employees at its Annual Dinner and Dance.COMMUNITYDetails on the companys community investment initiativesYeos Program Susu Soya Sekolah 2Yeos initiated a corporate responsibility campaign, Yeos Program Susu Soya Sekolah in year 2010 and received tyrannical feedbacks from public. Thus, Yeos keep this initiative with Yeos Program Susu Soya Sekolah 2. This campaign covered a nonher 100 schools and r individuallyed out to another 50,000 students with an aim to instill the importance of a balanced feed and in educating the students on preserving the environment through recycling.Yeos Scholarship ProgrammeStudents from 51 primary schools in the Klang Valley and Putrajaya took part in the Yeos Program Tajaan Biasiswa Sekolah backed by the spirit of enthusiasm and perseverance.Yeos logo from empty beverage packs was collected by students to struggle for the scholarship. Yeos achieved their primary objective in setting a platform for students to movement creativity and problem solving skills through this programme. It also promotes the spirit of esprit de corps amongst students and teachers to work towards achieving the school category scholarship for school development fund.1Malaysia Creative scratch Recycli ng CompetitionYeos support the 1Malaysia philosophy by embarked on its green and remarkable 1Malaysia recycled sculpture competition among all participating schools of Yeos Program Susu Soya Sekolah development Yeos recyclable materials. It is to encourage the youngs creativity and nurture recycling mindset. Yeos awarded the winning schools each with school development fund to support the development and extra-educational activities at school take aim in order to recognize their effort in this competition.My New liquidation CarnivalYeos joined Nanyang Siang Pau in My New Village Carnival for three square years to reach out to smaller communities and villages. Yeos contributed part of its sales generated from the genus Circus to the schools in those villages to support their infrastructural and facilities building fund. Besides that, Yeos also embarked on Embellish Your Village with Yeos in which the participating villages has collected, cleaned, and recycled Yeos recyclable mat erials to embellish a selected spot in the participating villages. Furthermore, Yeos has also shared knowledge of creative recycling through fun and interactive games.Dynamic Dance CompetitionYeos in collaboration with China Press, organized a national dynamic dance competition in line with Lead a Joyful Life campaign. The main objective is to encourage the communities to live and lead a healthier and joyful lifestyle.Support of World romance Malaysia MovementIn order to raise fund for World Vision Malaysias movement, Yeos has supported 30-Hour Famine program through the sponsorship of soy milk to individual camps. It is to do those who are suffering from poverty and hunger, giving them the opportunity for improved health, better quality life, and hope.Factory Educational VisitsYeos continues its initiative to welcome the local and overseas colleges and universities to enhance students knowledge about the food and beverage manufacturing wreakes.AUDIT PROCEDUREMARKETPLACECorporate GovernanceStatement on Corporate GovernanceThe audit operation that will be adopted is observation. For corporate governance, the BOD has fully committed to the principles of corporate governance and best practices. We should retain what step has been make by Yeo Hiap Seng ( Malaysia ) Berhad to ensure the highest standards of corporate governance are practiced to protect and enhance the shareholders value and the financial performance of the group.Composition of Board BalanceInspection of records and documents is required in the composition of board balance. The documents or records that we needinesss to observe including the legal form given by the company and annual general meetings and circular root. Those legal form or meetings are highly reliable since they are collected from government.Furthermore, check letter send to third party from auditor to develop reliable manifest to ensure the existence of the board that are independent. However, receive positive response fr om third party represents it is reliable evidence.Senior Management RemunerationThe inspection of records or documents is needed in audit mappings. Before verify the transactions, we need to examine the reliability of the documentary evidence through vouching and tracing. Vouching is selecting an item from ledger or daybook and then examines the underlying document, to ensure the occurrence of the transaction while tracing is another way round, for checking the completeness of the whole transaction. After confirmed the reliability of documentary evidence, conscionable we will able to verify the transactions.Furthermore, computation of remuneration is needed in this circumstance. Computation consists of checking the mathematical accuracy of documents or records. Despite of checking any errors exist, it is normally considered as a highly reliable evidence when auditor creates this type of evidence, it include checking the posting from journals to ledgers, basic computation, recalcu lation of the transactions, reconciling ledgers to account balances.Internal controlControl environment and risk management framework were established to maintain the internal control. Inquiry have to carry out with the board to gain an understanding of the importance of a sound internal control system and its techniques.Besides that, confirmation from the internal auditor of the company should be obtain to verify whether the company internal control function accordingly.CSR Management/ ReportingCorporate responsibility statementThe audit procedure that will be employ is confirmation of the arrangement to obtain corporate responsibility in marketplace area. Yeos has integrated into a sustainable business model. Thus, we should confirm if it exceeds the shareholders interests and reflects their commitments to customers, employees, investors, suppliers and community.Third Party Report Audit and ReviewInspection of records and supporting is required for the audit committee. Therefore , we should review the evidence whether the audit committee is existed.While at the same time, we should inspect the relationship between the company and the board. Inspection is unavoidable in order to judge the independence of the board of audit committee. We need to check whether audit committee is having financial interest with the company.Moreover, inspect the relevance internal document is required in the audit procedures such as annual return, circular resolution and other form. In this circumstance, inquiries are needed in order to observe the employees are awareness towards the policy and regulation.Reporting GuidelineWe should review the policy and observes the evidence that the policy has been really followed such as Company Act, 1965, Malaysian Accounting Standards (MASB) and financial reporting standard.Moreover, inspect the relevance internal document is required in the audit procedures such as annual return, circular resolution and other form. In this circumstance, i nquiries are needed in order to observe the employees are awareness towards the policy and regulation.Stakeholder EngagementObservation needed to perform on this circumstance. It consists of looking at a process or procedure being performed by others, for an example, the auditor might need to attend the organizing committee meeting, review the minutes of meeting or even attend the activity to perform the observation. However, it might face difficulty that people might act differently once the auditor is not around and the evidence is very limited.Procurement PoliciesFirst of all, Inspection of relevance records and documents about Yeo Hiap Seng (Malaysia) Berhad is needed. The main reason of inspection is to ensure the company is provided a safety and halal food as they apply in the field operation. Other than that, confirmation letter can be send to third party, the distributer of the honor to obtained evidence and ensure the reliability and credibility of this honor received by Yeo Hiap Seng (Malaysia) Berhad.Besides that, auditor on-site visit is needed in this commitment. The main purpose is to have more understanding the workplace environment to ensure that the food provided in clean, halal and safety, although it allowed auditor to obtained evidence but relatively low reliability and it do not leave an audit trail because they might act differently when they were being observed.ENVIRONMENTEnvironmental policyReusable ResourcesThe audit procedure that will be taken was inquire the management to get more understanding on the concept of Tetra Pak packaging uses in food and beverages products and the enlarge information of processing and packaging.Beside, physical observation on the process of packaging should be carry out to ensure quality control on the packaging done time to time and entire process was follow the company policies and procedure.Moreover, As an auditor, we should obtain Quality Control Report from the management and review report from in dependent consultant as an evidence whether the Tetra Pak packaging implement by Yeos is environmental friendly and recyclable.Lastly, any certification from relevant authority should be obtain from management.Set targets for improvements and significant initiatives to reduceMoving Toward Paper-lessYeos has introduced several programmes to upgrade IT infrastructure which aimed to encourage paperless environment. Auditors should inquire the management on whether the Distributor Management System (DMS) is implemented and function effectively by Yeos.Observation carry out to determine whether the system helps to enhance the effort and work effectively such as alter the reliability and quality of service in terms of reducing outages, minimizing outage time and decreasing the uses of paper.Besides, confirmation from independent IT consultant on the effectiveness of system should be obtain as an evidence.Services Report of DMS should require from the management to verify whether update a nd improvement on system have been carry out apropos to ensure the system function effectively and efficiently.WORKPLACEHealth Safety (HS) issuesCommitted to Hazard Free ZoneThe audit procedure taken is review the term of policy. The Occupational Safety and Health Policy were implemented to accomplish a hazard-free work zone. In consequence, we should review the term of Occupational Safety and Health Policy to make sure the visitors, employees and business stakeholders be familiar with the policy clearly and pay attention to safety and health.Besides, report for the activities and campaign that held by Yeos and the feedback of the employees should be obtain to perform checking whether the activities and campaign have enhance employees, customers, and other stakeholders awareness of safety n health.Moreover, confirmation should be obtain from related authority if there is any certificate that awarded by the society.Human capital developmentContinue to Build Human CapitalThe audit procedure that will be carried out is inquiry. Yeos has entrust to provide a caring working culture for the companys employees over and done with training and development programmes. We have a duty to inquire the employees on whether there is any programme or activities being performed by Yeos.Other than that, we have to inquire and confirm that what skills will be used, learned and will heyday the future workforce through the programmes.Moreover, confirmation should be obtain from external specialize or processor who in-charge for the programmes to ensure the reliability of the information.Lastly, we should review the programs report of each function to ensure that every employee have involved.Employee welfareEmployee benefitThe audit procedure that we applied is review of the record of employees. We should review every employees item and observe whether period of service have been recorded clearly.Inspection and scanning on the employee welfare policies should be carry out to ex amine whether management have perform accordingly.COMMUNITYDetails on the companys community investment initiativesYeos Program Susu Soya Sekolah 2The audit procedure need to be done is obtaining confirmation from third parties. We have obtained a confirmation from Yeos Program Susu Soya Sekolah which received positive feedbacks from the public.We also inquire the management and students of some of the schools that involves about their involvement in this campaign. We can make sure that the existence of Yeos Program Susu Soya Sekolah 2.Yeos Scholarship ProgrammeThe audit procedure that we carried out is inspection on the documents that related to Yeos Program Tajaan Biasiswa Sekolah and check the activities that have been done by Yeos to achieve their objective.We also performing the computation on the amounts that being given as scholarships to ensure that the amounts are not used for other purpose.1Malaysia Creative Sculpture Recycling CompetitionThe audit procedure to be done is obtaining confirmation from the winning schools whether they receive the fund from Yeos.Next, analyzing cash unravel and profit of Yeos. We checked whether the fund is a cash outflow for Yeos and being minus out from its profit.My New Village CarnivalThe audit procedure carried out is inquiry Yeos whether has participated in My New Carnival with Nanyang Siang Pau.Besides that, we need to get confirmation from Nanyang Siang Pau about the existence of the carnival and involvement of Yeos.We should confirm the sales generated from the carnival have been contributed to support the schools infrastructural and facilities building fund.Dynamic Dance CompetitionThe audit procedure done is inspection on the documents which related to the campaign and checked the activities done by Yeos to encourage communities to live and lead a healthier and joyful lifestyle.Support of World Vision Malaysia MovementThe audit procedure carried out is obtaining confirmation from third parties about sponsors hip of soy milk in 30-Hour Famine Programme. We have obtained the confirmation letter from the individual camps about the sponsorship to them.Factory Educational VisitsThe audit procedure need to be done is obtaining confirmation from colleges or universities about their visiting.Besides that, we should observe the method done by Yeos to enhance students knowledge about the manufacturing process of food and beverage.WEAKNESS AND RECOMMENDATIONMARKETPLACEAs we know that, Yeo Hiap Seng (Malaysia) Berhad is focus more on the details of the Companys internal control and they did not much detail on the CSR event of the market place. Yeo Hiap Seng (Malaysia) Berhad have to pay more attention on the CSR event of market place. The company is have a superb internal control, yet does not focus more on the event of CSR such as empowerment of women and blood donation campaign.Moreover, product responsibility should disclose in the annual report. Product responsibility is needed for this compan y since Yeo Hiap Seng (Malaysia) Berhad is a food and beverage industry. Product responsibility is a status for the company that it has provided a safety product and services. tributeProduct responsibility is required in the Yeo Hiap Seng (Malaysia) Berhad. Product responsibility can addresses the effect of product and services management on the customers such as health and safety, information and labeling, marketing and privacy. The company should exercise due care in the design of their products and services in order to ensure they are fit for the intended use.Some other specific policies and regulations are needed in order for Yeo Hiap Seng (Malaysia) Berhad to function efficiently. However, the policies and regulations are to be set in place to govern the process of acquiring and keeping goods. As their main products are food and beverage, it is of the importance that the quality is maintained. Yeo Hiap Seng (Malaysia) Berhad should set their reorder take aims as such their in ventories level is low and adequate without jeopardizing their daily operation.ENVIRONMENTYeos does not have measurement systemsThe company does not implement the measurement systems in place to measure emissions of hundred dioxide and other greenhouse gases, postcode consumption, water consumption and waste production and management which will harm the environment. The example for the measurement systems is Continuous Emissions Monitoring Systems.RecommendationYeos should implement Continuous Emissions Monitoring System, a tools to monitor and calculate the carbon footprint of stores and improve performances. Besides, internal control policies should be set up for the environmental concern to measure and reduce the direct and indirect emissions deriving from their operations in stores. Yeos can enhance the effort by implement the environmental and energy management systems, creating knowledge-based schemes within the company.Yeos does not conduct environmental impact assessmentIn Section 34A, Environmental Quality Act, 1974, it requires the projects that have significant impact to the environment have to carry out the Environmental impact assessment and submit the report to the Director of Environmental Quality for examination.RecommendationEIA is an assessment of the possible positive and negative impact that a proposed project may have on the environment, social and economic. Therefore, the environmental impact assessment should be conducted by Yeos for preventing environmental problems due to their business operation. Projects which bring the detrimental effects to environment will be discarded. The elements that will be assessed by EIA project are water quality, noise, air quality, riches and other social impacts. Lastly, when EIA integrated with the existing planning and decision-making machinery, it could provides additional information for better decision making.WORKPLACEYeos does not implement the work-life balanceUse a better work-life balance to ensure that the employees have good quality of life. Nevertheless, Yeos company is not exercising the work-life balance. It does not offer the flexible working arrangements, pension plans, guidance or assistance programmes and sport activities for the employees.RecommendationYeos should build up counselling service at the workplace and sport activities for employees. If a business environment is make full of challenges, employee will easily get nervousness and stressful all the time. Provided the counselling service, it can assist the employees to deal with the stress and mentally problem. Due to that, employees with a good physically and mentally condition will easily deal with the jobs problem and lend a hand company to accomplish a superior performance.Yeos does not cultivate diversity in workplaceHaving cultivate diversity in workplace is essential because it brings a great deal of creative suggestion, new musical theme and innovations from people who are in different backgro und and different experience. Other than that, it may also bring a diverse pool of candidates means a more qualified workforce. Unfortunately the company does not work on the diversity in workplace this is because Yeos does not employ people with disabilities.RecommendationWe advise that Yeos should provide equal opportunities to people with disabilities. Discriminatory case on gender, races, nationality and physical ability should be avoided. We should involve everyone one of your employees to assist in achieving organizational goals and objectives regardless of race, colour, gender, ethnicity, age, religion, disability, or national origin. Learn to appreciate the unique differences in all individuals. Yeos should evaluate them based on their qualifications and the skills they possessed but not rejecting them even ahead they are been interviewed. Furthermore, Yeos may provide diversity training and select diverse individuals for leadership roles.COMMUNITYEmployment of local work force in its operationYeos does not only hire local workers in its operation but also employ low-skilled foreign labours. Although it will reduce the expenses of company as the wages are low but it will create unemployment for the local workers. Furthermore, it will cause a low productivity since they are low-skilled and unable to perform some tasks that need professional skills. It needs training for them to perform those jobs which will incur additional cost.RecommendationWe recommend that employment of local workforce to be carried out not only in management area but also the manufacturing area. The salary and welfare of employees should be discussed and improvement should be done to ensure that local workforce to be employed and reduce foreign labours. An adorable welfare system may help to attract more local workforce to work in the company.Internship or graduate placement schemesYeos does not practice internship or graduate placement schemes. An internship can provide trainee to learn the skill to handle the jobs and gain some experience before they enter into workplace in future. A graduate placement can help the fresh graduates in their future career prospects as it builds the confidence and get relevant work experience. However, Yeos does not offer the internship and graduate placement schemes for the community.RecommendationInternship or graduate placement scheme should be provided by Yeos to community. Yeos can offer university students to have their internship in company. This can train undergraduate students to have more knowledge about this sector as well as skills and experience in the company. Besides that, Yeos can offers scholarship to college or university students. The scholarship enables students to save their costs for education expenses. By doing so, students will have the opportunity to work in the company after they graduate.Encouraging employee volunteerismYeos encourage its employee to voluntary involve in activities that contribute to society. Employee volunteerism to the community is always appreciated by the company. The employees of Yeos are not unite and do not strive as much as possible in their work and lead to low productivity.RecommendationThe company should put more effort in encouraging employees volunteerism in its CSR activities. An Employee Volunteerism programme should be developed by the company to attract employee involvement. Employee volunteerism is important for a company as it can improve the performance of employees in their works, enhance the companys image and reputation and increase the employees loyalty. For example, compa